AC Cleaning Service (Wall Mount)

Service Details
**The technician will contact you back to make an appointment within 24 hours (Mon-Fri) to confirm the service date 3 days in advance.**

This service is suitable for air conditioners that have been regularly maintained and cleaned (last service less than a year).

- Clean the AC with water (Regular AC cleaning with plain water is recommended for AC units that are regularly maintained (at least once a year). The use of chemical cleaning solutions is not advisable, as it may corrode the pipes and cause damage.)
- Clean both the evaporator coil (inside unit) and the condenser coil (outside unit).
- The service is carried out by 1-3 AC technicians depending on the job scope.
- The duration is approximately 30-45 minutes per unit (depending on the dirtiness of the AC and the conditions of premises (if any)).
- The price is inclusive of labor and transportation.
- This service is not an AC big cleaning service. We cannot service in dangerous areas or areas exceeding 3 meters in height (can be done with additional service charges).
- The price excludes cleaning the AC with foam or chemical and it does not include the air conditioner refrigerant (Refrigerant is not necessary unless the AC is leaking. We don’t provide refrigerant top-up with AC cleaning service, we only provide it with the AC repair service).
- This service does not include AC repairs or detailed troubleshooting of the AC (can be done with additional service charges).


Coverage Area
Nationwide (Please check the updated location via LineID: @whaleservices (with @))


Booking Process
1. Urbanice Book the service on Urbanice application.
2. CS team contacts the customer to confirm the service date & time (The customer’s selected date & time is NOT our availability).
3. Technicians provide the service.
4. Customer checks the job’s completion and signs off.


Work Process
1. Turn on the AC to check for coolness, functionality, inspect any unusual smells, temperatures, or abnormal noises.
2. Power off the AC and its circuit breaker.
3. Remove the front cover, evaporator coil, condenser coil, drainage tray, drainage pipe, and filter (removable components may vary for different air conditioner models).
4. Pressure-clean the drainage pipe to eliminate dirt, mucus, and debris.
5. Pressure-clean the evaporator to eliminate dirt, mucus, and debris.
6. Clean the blower fan, drainage tray, and other equipment and components of the AC (Unable to remove yellow stains from plastic or deep-seated mold marks).
7. Pressure-clean the coil and fan blades in the condenser coil area.
8. Blow-dry the equipment and various components with a blower and wipe them clean.
9. Reassemble the equipment and components, reconnect the drainage pipe, power cord, and refrigerant pipe.
10. Turn on the breaker, check the status of the AC's front lights, test the swing flaps, test the wind speed, test the temperature, check the flow of the drainage pipe.
11. Customer checks work quality and signs off on the job completion.


Preparation Before The Service
- Customer needs to prepare free water, electricity, and parking for the technician team (parking must be within 300 meters of the service location, and customer is responsible for parking fees (if any)).
- For condominium or housing projects, customer is responsible to check the working hours with the building management before the technician team arrive (especially on Saturdays, Sundays, or Public holidays).
- Please prepare balcony or bathroom space for water connection and equipment cleaning. The usable bathroom or balcony must be within the same building and on the same floor as the AC unit receiving the service.
- Before the scheduled service day, our CS team will call or Line message the customer to notify you of the appointment on the upcoming day (using the mobile phone number or the number starting with 02-123-XXXX). If the CS team cannot contact the customer, such as when the call is not answered, disconnected, or the phone is turned off, we may not be able to provide the service as scheduled, and the customer will need to reschedule (additional fee applied).
- The technician team may call to check on directions on the service day. If it is inconvenient for you to answer the call, please inform the team in advance for better coordination on the service day.
- If the technician team arrives at the location and cannot contact the customer, they will wait for 10 minutes and then leave immediately. In this case, the customer will need to reschedule, and there will be additional fees for rescheduling or canceling the job on short notice.


Additional Charges (if any)
If the AC is found to be faulty and needs repair
1. Customer wants the AC repaired before cleaned;
1.1 For issues that can be fixed immediately: The CS team contacts the customer to inform of the price, the customer pays, the technician team fixes the issue, and the AC is cleaned after the repair is done.
1.2 For issues that cannot be fixed immediately, the CS team will send a quotation within 2-5 business days.
1.2.1 Customer confirms the quotation: Customer makes the payment and schedule the service.
1.2.2 Customer does not confirm the quotation: The job will be marked completed and there will be no refund (the payment paid earlier will be used as an AC inspection service fee).

2. Customer does not want the AC repaired before cleaned: Our technician will clean the AC but there will be no guarantee at any cases.

3. Parking is farer than 300 meters away: 300-500 Baht per visit.

4. The technician team arrives at the service location but cannot provide the service (due to any circumstances from the customer’s end): 300-500 Baht per visit.

5. The bathroom, the balcony, or the cleaning area is on a different floor from the AC unit: 300-500 Baht per visit.

6. The actual type and size of the AC does not match with the request: Additional charges based on the actual price.
6.1 AC located at a height of 3-4 meters = 300 Baht per unit.
6.2 AC located at a height of 4-5 meters = 400 Baht per unit.
6.3 AC located higher than 5 meters = To be quoted.

7. Parking fees: Actual fee as charged.

8. Others: Company's decision is final.


Payment Policy
The company requires full payment of the service fee upfront before providing the service as we need to confirm job’s schedule for technician team in advance. The technicians will only perform the tasks specified in the job scope confirmed between the CS team and the customer only.

After agreeing on the details and service fees, customer must make the payment directly to the company. The technician team will not collect any additional payment on-site (except for parking fees, if applicable) under any circumstances.

Additional payments, such as additional tasks or other fees, must be made through direct transfer to the company.

Direct payments to the technician team will result in the immediate termination of the warranty, and the company will not be responsible for any damage or quality issues that may arise in any situation.


Rescheduling/Cancellation Policy
- First Rescheduling
>48 hours: no charges.
24-48 hours: 150 Baht rescheduling fee.
<24 ชม.: ค่าบริการ 300-500 บาท <24 hours: 300-500 Baht rescheduling fee.

- 2nd Rescheduling onward.
>48 hours: 300 Baht rescheduling fee.
24-48 hours: 300 Baht rescheduling fee.
<24 hours: 300-500 Baht rescheduling fee.

- Cancellation
>48 hours: 100% Refund.
24-48 hours: 50% Refund (with minimum service fee remained at 300 Baht or more).
<24 hours: no refund.


Service Warranty Policy
- The company guarantees 100% quality and satisfaction. Standard AC cleaning services are covered by a 30-day warranty. In case of issues such as water leakage, loud noises, or failure to turn on after the AC has been cleaned, customer can contact the company through Line ID @whaleservices (with @).
- The company's warranty ends immediately if the technician finds that the AC is faulty, and the customer confirms to clean the air conditioner without repairing it first.
- The company's warranty will immediately end if there is a direct payment or hiring of technicians without going through the company, or if the job scope differs from what was originally reported, or if another team of technicians or company is involved in fixing the issue arose after our service is delivered.
- After the job is completed, the technician team will ask for a signature on the technician's mobile application. The job warranty starts on the day the customer signs off the job. If the customer refuses to sign off the job, the company reserves the right to cancel the warranty immediately.